How it works
✨ As your bag grows, your gift grows with it.
- Mystery Box S – a surprise ORÉYA charm
- Mystery Box M – a charm + an extra little treasure
- Mystery Box L – our most elevated mystery gift experience
Each box is added automatically once your bag reaches the level.
The Mystery Box is 100% free.
It updates automatically as your bag changes.
Only one Mystery Box per order (the highest unlocked level).
United States
| Shipping Method | Over USD $50 | Under USD $50 |
|---|---|---|
| Carbon-Neutral Shipping (6–12 Business Days) | FREE | USD $4.95 |
| Priority Express Shipping (4–8 Business Days) | USD $7.95 | USD $7.95 |
Canada
| Shipping Method | Over CAD $75 | Under CAD $75 |
|---|---|---|
| Carbon-Neutral Shipping (6–12 Business Days) | FREE | CAD $8.00 |
| Priority Express Shipping (4–8 Business Days) | CAD $12.00 | CAD $12.00 |
United Kingdom
| Shipping Method | Over GBP £40 | Under GBP £40 |
|---|---|---|
| Carbon-Neutral Shipping (5-10 Business Days) | FREE | GBP £4.00 |
| Priority Express Shipping (3-6 Business Days) | GBP £7.00 | GBP £7.00 |
Australia
| Shipping Method | Over AUD $80 | Under AUD $80 |
|---|---|---|
| Carbon-Neutral Shipping (6–12 Business Days) | FREE | AUD $8.00 |
| Priority Express Shipping (4–8 Business Days) | AUD $13.00 | AUD $13.00 |
New Zealand
| Shipping Method | Over NZD $85 | Under NZD $85 |
|---|---|---|
| Carbon-Neutral Shipping (6–12 Business Days) | FREE | NZD $9.00 |
| Priority Express Shipping (4–8 Business Days) | NZD $15.00 | NZD $15.00 |
EU countries
| Shipping Method | Over EUR €45 | Under EUR €45 |
|---|---|---|
| Carbon-Neutral Shipping (6–12 Business Days) | FREE | EUR €4.95 |
| Priority Express Shipping (4–8 Business Days) | EUR €6.95 | EUR €6.95 |
Switzerland
| Shipping Method | Over CHF 45 | Under CHF 45 |
|---|---|---|
| Carbon-Neutral Shipping (8–12 Business Days) | FREE | CHF 5.00 |
| Priority Express Shipping (5–8 Business Days) | CHF 7.00 | CHF 7.00 |
How do Returns Work?
You have 30 days from the date of delivery to return your item.
All returns are refunded via store credit in the form of an ORÉYA digital gift card. Returns are processed within 5–7 business days after your returned items are received and inspected.
To receive your store credit faster, we recommend using the following steps:
- Each order must be returned in a separate package or clearly labeled with its order number
- Items must be unworn, undamaged with original packaging
- Items reported as damaged, defective, or incorrect must be submitted within 14 days of delivery
- Keep your return tracking number or proof of postage
ORÉYA is not responsible for return packages lost or stolen in transit.
Need more info? Read our full Refund Policy.